OUR SERVICES
Our services cover the full spectrum of e-document & e-process space. We take it as a commitment on ourselves to understand your business needs and tailor our services to provide perfect fit solutions for those needs.
Document Digitization
With any e-Document project, the main and most critical question is; how do we get thousands if not millions of accumulated documents over many years digitized in an efficient and productive manner? Many clients resort to simple EDM systems that handle their daily workload, however these systems are not adequate to handle large volume capture. ITEC’s team of specialists makes significant efforts to ensure the highest level of output performance and quality through careful planning, while taking into consideration the following parameters:
- Production calculations based on actual gathered data.
- Design of the overall Document Conversion Setup.
- Configuration of a pilot unit to demonstrate the design’s applicability.
- An integrated “Quality Control and Acceptance” process.
Requirements Analysis
The software industry is constantly shifting and developing. As companies try to keep pace with the changing technologies that impact their business, they face a lot of challenges while trying to translate their specific business needs into well-defined solutions.
We understand that Requirements Analysis is critical to the success of any project. Therefore, we are committed to working with each client to transform business ideas into meaningful requirement on both the e-document and e-process fronts.
Our Interactive Discover-Analyze-Design-Improve (DADI) approach is based on sharing the findings of our studies with our clients and conducting joint workshops to analyze results and come up with a system design most suited to our clients’ needs and work environment.
Our expertise covers:
// Document Digitization of Backlog Archives.
// Document Archiving and Records Management.
// Document Management and Document Workflow.
// Business Process Analysis & Automation.
// Document Composition & Data Analysis for Customer Communications.
// Document Output & Delivery for Customer Communications
Technical Support and Maintenance
ITEC has an unparalleled commitment to client satisfaction. Therefore, we provide advanced state-of-the-art post-project services to help keep your system operating at peak performance.
Our technical support unit, which includes a group of talented and passionate young people certified in multiple fields, delivers the highest quality of maintenance, support, and product updates. This level of service is made possible through a Help desk service and subsequent follow up, in addition to a comprehensive reporting system for quality assurance purposes.
Our technical support unit, which includes a group of talented and passionate young people certified in multiple fields, delivers the highest quality of maintenance, support, and product updates. This level of service is made possible through a Help desk service and subsequent follow up, in addition to a comprehensive reporting system for quality assurance purposes.
Project Implementation
In addition to the wide range of cutting-edge solutions, ITEC also helps you with the implementation process from A to Z by offering a customized PMI methodology that meets the specific software characteristics of e-document and e-process projects. The nature of such implementation allows each and every targeted user in your business to utilize the technology to full extent.
Moreover, ITEC finds it prudent to apply “Change Management” activities to identify the new technologies (i.e., tools, methods, and processes) and track them into the organization in an orderly manner, thus improving software utilization, increasing productivity and decreasing the cycle time. Our change management approach is based on a top-down approach; starting with senior management and working down to the lowest organizational level.
While implementing our e-process solutions, we make sure that our client can visualize the developed process automation before it is rolled out in a real life environment, by using BPM simulations software through which our client can obtain a real life experience of the application in a test environment.